- Home
- Frequently asked questions facilities
Frequently asked questions facilities
To ask? We understand that very well! To make it easy, we have divided several frequently asked questions about our facilities into categories and answered them for you. Is your question not listed? Please feel free to contact us!
Swimming pool
What are the opening hours?
What are the opening hours?
For opening hours, please refer to our page with opening hours. Here you can see exactly when the swimming pool is open. In the summer, the opening hours are longer than in the early and late season.
In the morning from 8:30 to 10:00, it is lane swimming for adults. The slides will also not be in use then.
Is the pool open all year round?
Is the pool open all year round?
No unfortunately. Our pool closes after the Dutch autumn holidays and opens just before Easter. It is very difficult for us to heat the pool properly in the winter with cold temperatures.
Are there lockers?
Are there lockers?
Yes, we have lockers in our swimming pool. These work with a self-made PIN code and are free to use. So you don't have to bring anything with you for this.
How do I enter the pool?
How do I enter the pool?
There are actually three ways to enter the pool.
- You have a reservation and are staying with us at the park. At check-in you will receive a wristband for access to the pool.
- You bought a ticket online. You can convert your digital ticket into a physical ticket for access to the swimming pool at 'De Vallei' (catering point at the outdoor swimming pool). If 'De Vallei' is closed, this can be done at reception.
- You buy a ticket at the door. When 'De Vallei' (catering point at the outdoor swimming pool) is open, it is possible here. Otherwise, this can be done at reception.
How deep is the pool?
How deep is the pool?
Our swimming pool consists of several pools.
Splash pool for the little ones 10-30 cm
Children's pool 70 cm
Indoor pool 120 cm
Outdoor pool with rapids 120 cm
We also have two cool slides!
How warm is the pool?
How warm is the pool?
The pool water temperatures are 28 degrees.
Trampoline park
What are the opening hours?
What are the opening hours?
For opening hours, please refer to our page with opening hours. Here you can see exactly when the swimming pool is open. In the summer, the opening hours are longer than in the early and late season.
In the morning from 8:30 to 10:00, it is lane swimming for adults. The slides will also not be in use then.
Why do I have to pay extra?
Why do I have to pay extra?
We charge a small fee for the trampoline park by means of a strip card. This card can be purchased at 'De Vallei'. This is necessary because a maximum of eight children are allowed to jump at the same time and otherwise we cannot regulate it properly.
Can I bring my own jumping socks?
Can I bring my own jumping socks?
Of course! Jumping socks are mandatory, but these may also be jumping socks that you already have. Don't have them yet? Then you can buy them from us for two euros per pair.
How long can I jump?
How long can I jump?
A jumping session lasts approximately 30 minutes. The jumpmaster is a supervisor (and not a supervisor), always follow his instructions! When it is very busy, jumping sessions are held by age category. For children up to eight years old, parental supervision outside the trampoline park is mandatory.
catering industry
What do you have in the catering industry?
What do you have in the catering industry?
We have several catering points:
Holiday shop
Restaurant Het Karrewiel
Restaurant De Bijenkorf
The snack bar with ice cream corner
Can I also get gluten-free from you?
Can I also get gluten-free from you?
We can certainly take gluten into account. Please inform us in advance. For fries, for example, there is a special fryer that we then turn on. Gluten is used in the kitchen. We cannot guarantee completely gluten-free, but we can guarantee gluten-free.
Please inquire in advance about the possibilities.
Do you rent out rooms? Or can I have a party at your place?
Do you rent out rooms? Or can I have a party at your place?
It is certainly possible to celebrate a party with us. We do not rent out separate rooms where your own catering is possible. There are various options in restaurant het Karrewiel or in our Bruin Café. For all information, also look at: https://restauranthetkarrewiel.nl/feesten-en-partijen/
Other facilities
How does bicycle/scooter rental work?
How does bicycle/scooter rental work?
You can reserve bicycles and scooters at the reception. Have you already rented bicycles or scooters? Then walk in at the reception to pick up the keys.
Can I have a children's party with you?
Can I have a children's party with you?
Certainly! You can read everything about children's parties here.
When do you have animation?
When do you have animation?
There is entertainment during various holiday periods between Easter and the autumn holidays. For exact dates, we refer you to the animation page.
What exactly is Wait?
What exactly is Wait?
When you are at our park you have access to Wait. Wait is an app where you have digital reading and audio books. Download the Wait app and turn on your internet and GPS to access it. You can read more information here.
How does tennis/padel work?
How does tennis/padel work?
Tennis courts can be rented through the Ackersate reception. The padel courts must be rented through the KNTB. You can borrow the key for access to the tennis courts at the reception for a ten euro deposit. Are you going to play tennis/padel in the evening? Please drop by the reception during opening hours.
More information can be found here.